Service Requests

Submit your Trimark Properties request for service using the form below. Each day during the week your request will be downloaded and sent to the maintenance department. Emergencies involving water leaks, security, etc should be called in to the office to avoid serious problems. By completing the below form, you're granting Trimark access to your unit. Please be sure to complete all fields. Thank you!

Service Notice:
Due to move-ins and the high volume of maintenance requests placed during the month of August, Trimark's maintenance response time will not be as fast as the standard 2-3 day turn around which we provide throughout the year. We will first complete any emergency work orders (relating to plumbing, a/c, electrical problems, etc), will then repair non-emergency work orders, and then will handle any cosmetic work orders. Please submit your work order below as you normally would, but expect a 2-3 week delay in non-emergency orders.
Unsure if you should enter a service request?
Please review the precautions that we are taking during the COVID-19 situation here.

Dear residents,

I want to reassure you that Trimark is here to service your needs during this unusual time. We know that many students are unable to return to their home cities. Our teams are still running, and we are committed to providing a stable environment for our renters. In a way, Trimark was built for times like these. Our company was started by UF alumni who saw a need for high-end service standards for renters, and we continue to remain fully committed to that ideal, even in these strange times.

Our management team is closely monitoring the information provided by the CDC, and we are taking additional measures during to help prevent the spread of common germs and viruses including COVID-19 at your community and our offices. We are educating our employees and vendors to practice germ prevention measures. We will continue to provide the highest level of service and will take additional steps to protect our residents and dedicated employees who are servicing you daily. In our office, apartment communities, houses, and dorms, we are complying with all government requirements regarding COVID-19. In addition to our normal operating procedures, we have expanded our services to further protect our residents and employees:

The health and wellbeing of our residents and employees is of the utmost importance to us at Trimark. We ask all residents to join us in following the CDC's guidelines for COVID-19 Prevention, as found on their website.

Sincerely,
Customer Service Division

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COVID-19 Screening Questions Yes No
Have you (or anyone residing in your unit) tested positive for Covid-19 in the last 10 days?
Are you (or anyone residing in your unit) currently quarantined due to Covid-19?
Have you (or anyone residing in your unit) had contact with a positive Covid-19 case in the last 10 days?
Are you (or anyone residing in your unit) displaying symptoms of Covid-19?