Service Requests

Submit your Trimark Properties request for service using the form below. Each day during the week your request will be downloaded and sent to the maintenance department. Emergencies involving water leaks, security, etc should be called in to the office to avoid serious problems. By completing the below form, you're granting Trimark access to your unit. Please be sure to complete all fields. Thank you!

Service Notice:
Due to move-ins and the high volume of maintenance requests placed during the month of August, Trimark's maintenance response time will not be as fast as the standard 2-3 day turn around which we provide throughout the year. We will first complete any emergency work orders (relating to plumbing, a/c, electrical problems, etc), will then repair non-emergency work orders, and then will handle any cosmetic work orders. Please submit your work order below as you normally would, but expect a 2-3 week delay in non-emergency orders.
Unsure if you should enter a service request?
Please review the precautions that we are taking during the COVID-19 situation here.

Dear residents,

I want to reassure you that Trimark is here to service your needs during this unusual time. We know that many students are unable to return to their home cities. Our teams are still running, and we are committed to providing a stable environment for our renters. In a way, Trimark was built for times like these. Our company was started by UF alumni who saw a need for high-end service standards for renters, and we continue to remain fully committed to that ideal, even in these strange times.

Our management team is closely monitoring the information provided by the CDC, and we are taking additional measures during to help prevent the spread of common germs and viruses including COVID-19 at your community and our offices. We are educating our employees and vendors to practice germ prevention measures. We will continue to provide the highest level of service and will take additional steps to protect our residents and dedicated employees who are servicing you daily. In our office, apartment communities, houses, and dorms, we are complying with all government requirements regarding COVID-19. In addition to our normal operating procedures, we have expanded our services to further protect our residents and employees:

  • If any employee has a fever or symptoms of a cold, he/she is asked to remain home and allow other, healthy employees to provide necessary services to residents.
  • When entering rented units, employees are:
    • Being diligent about providing 6 feet of clearance whenever possible
    • Using disinfectant to wipe down any touched surfaces, including light switches, door handles, and other surfaces
    • Reducing unnecessary entrance into units when residents are home
    • We ask that any resident who meets the below guidelines inform us so that we may take extra precautions which may include not entering the unit and delaying normal service requests:
      • Residents who have traveled abroad in the last 14 days
      • Residents who have been medically ordered to quarantine
      • Residents with a known contact with a positive COVID-19 case
      • Residents showing symptoms of COVID-19 which include but are not limited to: fever, cough, or shortness of breath

The health and wellbeing of our residents and employees is of the utmost importance to us at Trimark. We ask all residents to join us in following the CDC's guidelines for COVID-19 Prevention, as found on their website.

At this time, due to developments with COVID-19 in Gainesville, Trimark is asking residents to submit service requests as normal, but we will only be entering units to complete emergency work orders until further notice. Once the situation improves, we will process all backlogged, non-emergency work orders. Please proceed to submit your work order as normal.

Sincerely,
Customer Service Division

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COVID-19 Screening Questions Yes No
Have you (or anyone residing in your unit) traveled abroad in the last 14 days?
Have you (or anyone residing in your unit) been medically ordered to quarantine?
Have you (or anyone residing in your unit) had contact with a positive COVID-19 case?
Are you (or anyone residing in your unit) displaying symptoms of COVID-19?